Frequently asked questions
How long do I have access to a course?
You receive at least 12 months of access. Many courses include lifetime access to updates; the product card specifies the exact term.
Do I need special tools or flowers?
Most lessons use basic tools: clippers, twine, tape, reusable vessels, and seasonal stems. We list optional extras and foam-free alternatives inside each course.
Are courses beginner friendly?
Yes. We label levels clearly. Foundational courses cover spiral, line, balance, and conditioning so you can progress comfortably.
Do you provide certificates?
Yes. Upon completion you can download a digital certificate noting hours and modules. It’s helpful for portfolios and client proposals.
What is your refund policy?
If a course isn’t a fit, contact us within 14 days of purchase and before completing more than 20% of the lessons. We’ll help or refund according to our Terms.
How are sustainable practices integrated?
Foam-free mechanics, reusable structures, and local sourcing are embedded in demos and assignments, not relegated to optional modules.
Can I ask mentors questions?
Select courses include Q&A office hours or written feedback. Check the product page for availability and response windows.
Do you offer bundles or team access?
Yes. We have curated bundles and team seats with shared billing. Contact us for a quiet, tailored plan.
How do favorites (Fallows) work?
Click the star on any product to save it. Your list appears on the Fallows page and stays in your browser using localStorage.